AI call consent

Ask first on WhatsApp. Call only a yes.

Before your AI voice agent calls a lead, AutoVator asks them on WhatsApp, in your own business name. Every YES, NO, STOP and START is stored as permanent, hash-chained evidence, and only people who said YES are handed to your AI call campaigns, one by one, when the calling rules allow it.

  • YES, NO, STOP and START kept as evidence
  • Calls only inside the person’s local hours
  • Evidence kept for at least 5 years
How it works

Four steps, always in this order

Consent comes before the call, and every answer is kept. Nothing reaches your AI agent without a valid YES.

  1. Ask

    Your leads receive a WhatsApp question in your own business name: may our AI assistant call you? They reply YES or NO.

  2. Record

    Every answer is saved, in the person’s own words, as evidence that cannot be changed.

  3. Call

    AI call campaigns only call people who said YES, one by one, at legal hours in their time zone.

  4. Respect

    STOP, NO and the do-not-call list are always honoured, on WhatsApp and during calls.

The question

What your leads actually read

The question names your business, says what the calls are about and that they may use an AI voice, and links to your privacy page. Every change to the text creates a new version; old versions are kept.

  • Choose who to ask: people who wrote to you, a past WhatsApp campaign, pasted numbers or a CSV file
  • People on the do-not-call list, people who already agreed and people asked recently are skipped
  • Sent only in the person’s daytime, at most twice in 30 days
  • Sent as a template approved by Meta, or as a normal message to people who wrote to you in the last 24 hours
Answers

Four words, four clear outcomes

Replies are matched to the question they answer. Anything unclear gets one polite request to reply YES or NO.

They replyWhat it meansWhat happens
YESThey agree to calls from your AI voice agentThey can be called by your AI call campaigns. The consent is valid for 12 months by default; a NO later withdraws it.
NOThey decline AI callsThey are not called by the AI, and not asked again for a long time (180 days by default).
STOPThey want no more messages or callsEvery call and message stops at once, calls already waiting are cancelled and the number joins your do-not-call list.
STARTThey undo their own STOPMessages are allowed again, but they must say YES again before any AI call. A number your team added stays blocked.
Calling rules

Checked again right before every call

Only people with a valid YES are handed to your AI call campaigns, one at a time, and only when every rule allows the call at that moment.

  • A YES less than 12 months old, given to the exact question
  • The person’s local hours: 08:00 to 20:00 by default, never before 08:00 or after 21:00
  • At most 3 call attempts per number in 24 hours, across all campaigns
  • No calls on Sundays or on the dates you block
  • People already waiting are taken back when the hours end, the consent changes, the campaign stops or the dialer is switched off
Evidence & audit

Proof that holds up

Each consent event is stored with the person’s own words, the exact question they answered, the time and the channel. The records are chained by hash: each one carries a fingerprint of the one before it.

  • Records can only be added, never changed or deleted
  • Verify recomputes the whole chain and reports any record changed or removed
  • An activity log shows who changed what, and from which IP address
  • Open a person’s evidence timeline, or export the evidence to CSV
  • Evidence is kept for at least 5 years
Do-not-call list

One list that every channel respects

WhatsApp campaigns, the inbox and AI calls all skip every number on the list, whatever channel the stop came from.

STOP on WhatsApp

Added automatically, in any reasonable form of the word. Only the person can undo it, by writing START.

“Do not call me” during a call

Tick the do-not-call tool on your AI agent: when someone asks during a call, the agent adds them to the list and ends the call politely.

Added by your team

Add a number with a reason, for example after a phone call or an email. Taking a number off keeps its history as evidence.

Connect dialer or CRM

Other dialers ask first: may I call now?

If you also call from another dialer or CRM, it can ask AutoVator right before dialing. The answer is yes or no, with a reason, and the calling hours in that person’s time zone.

  • One consent list, one do-not-call list and the same calling hours for all your systems
  • A private key per system, shown once and usable only from the addresses you list; revoke it in one click
  • Each yes counts as one call attempt in the daily limit, so ask right before you dial
  • Your system can send “do not call me” requests back to your list
  • Copy-and-paste examples for common CRMs, and for any system that can send an HTTPS request
Before you start

What you need for compliant AI calls

The overview page shows this checklist and ticks each item when it is ready.

  • A main account with business verification (level 2)
  • Your WhatsApp Business number connected, with its App Secret
  • Your business name, what the calls are about and your privacy page
  • The consent message approved by Meta as a template, to reach people who have not written to you
  • An AI agent greeting that says your business name, that it is an AI assistant, and that the person can ask not to be called again
  • The do-not-call tool ticked on each AI agent used for these calls
FAQ

AI call consent questions

Still unsure about something? Ask us directly

Why ask for consent before an AI call?

In many places, calling someone with an AI voice needs their prior consent. AI call consent collects that agreement on WhatsApp, in your own business name, keeps the proof, and makes sure your AI agent only calls the people who agreed.

What exactly does the person receive?

A WhatsApp message like this: “[Your business]: may we call you at this number about [what the calls are about]? Our calls may use an AI voice assistant (an artificial voice) and automated technology. Reply YES to agree or NO to decline. Agreeing is not a condition of buying anything. You can reply STOP at any time. Privacy: [your privacy page]”. After YES, NO or STOP they receive a short confirmation.

How long is a YES valid?

12 months by default, and you can set a shorter time. The consent list shows who expires in the next 30 days, so you can ask them again before it ends.

What if someone asks not to be called while the AI agent is talking to them?

Publish the do-not-call tool in Settings and tick it on each AI agent used for these calls. When a person asks not to be called again, the agent adds them to your do-not-call list, thanks them and ends the call. It counts like a STOP on WhatsApp.

Can my own dialer or CRM use the same consent list?

Yes. Create a key in Connect dialer or CRM. Right before dialing, your system asks “may I call this number now?” and gets yes or no, with a reason and the calling hours in that time zone. Each yes counts as one call attempt in the daily limit, and your system can report “do not call me” requests back.

Does it check national do-not-call registries?

No. AutoVator keeps your own do-not-call list and your consent evidence. It does not check national or state registries. Have a lawyer review your consent text and calling plan before your first campaign.

Which numbers can be called, and when?

For US and Canadian numbers the calling hours follow the person’s state or province and time zone; when a state has several time zones, the strictest one wins. Other numbers use their country’s time zone, or a fallback time zone you choose. A number whose time zone is unknown is never called.

Who can use AI call consent?

The main account of a business that has passed business verification, with a WhatsApp number connected. Sensitive actions, like exporting evidence, changing the consent message, switching the AI dialer on, starting a campaign or creating a key, ask for the password again.

Call the people who said yes

Create a free account, connect WhatsApp and send your first consent question. The checklist on the overview page shows what is left to set up.