Announcements & Greetings
Welcome messages, closed-hours notices and on-hold audio.
Learn more
Audio store
Every greeting your callers hear, in one place
Record a greeting straight from your browser, or upload the files your voice-over artist sent. Then reuse them across menus, queues, ring groups, conference rooms and announcements.
- Record in the browser
- MP3, WAV, GSM, MP4
- Converted for phone quality
AutoVator
DashboardCall flowsFlows templateAI SuiteCRMAI call consentTelephony SuiteMy numbersPhonesQueueIVRRing-GroupConferenceGreetingAudio StoreCalls ReportReports
Audio StoreRecordings for menus, queues and announcements
Upload FileLive Recording
Recording… 00:07From your browser microphone
closed-hours.wavLive recording · used by IVR “Main menu”0:11
welcome-greeting.mp3Uploaded · used by an announcement0:06
support-welcome.wavUploaded · Support queue0:09
hold-music.mp3Uploaded · music on hold2:40
holiday-closure.wavLive recording · not used yet0:15
Two ways
Record it, or upload it
Live recording
Click record, speak, listen back. Re-record as many times as you like, then save. A timer shows how long your message is.
- Record
- Listen back
- Save
Upload a file
Professional voice-overs and music on hold are welcome. Files are converted to phone quality automatically.
- MP3
- MP4
- GSM
- WAV
Reuse
Record once, use it wherever callers listen
Every recording in the store can be picked from a list wherever your phone system plays audio.
| Where | What it plays |
|---|---|
| IVR menus | The main message, the timeout message and the invalid-key message |
| Call queues | The welcome message callers hear in the queue |
| Ring groups | A short recording, for example “Thanks for calling, connecting you now” |
| Conference rooms | Entry audio that greets people when they join |
| Announcements | Opening hours, closures and welcome messages |
| Phone numbers | A recording as the destination of the number itself |
Recording tips
How to record a greeting that sounds professional
Find a quiet room
Soft furnishings help. Avoid echoey kitchens and open-plan offices.
Write it down first
Read from a short script. Callers prefer 10 seconds over 30.
Smile while you speak
It sounds silly, but callers can hear it.
Keep it current
Update holiday and opening-hour messages the day things change.
Which file formats can I upload?
MP3, MP4, GSM and WAV. Files are converted to phone quality automatically, so you don’t need to worry about sample rates.
Can I record without any special equipment?
Yes. Use Live Recording with your computer’s microphone or a headset. Listen back, re-record if needed, and save.
Can you generate messages from text?
Yes, when you use a call flow template: the wizard creates spoken messages from the text you write. For everything else, record or upload your own audio.
Where can a recording be used?
IVR menus (main, timeout and invalid messages), queue welcome messages, ring groups, conference entry audio, announcements, and as a destination for a number.
Record your first greeting in the browser
Create a free account, record or upload a greeting, and use it in your menus, queues, ring groups and conference rooms.