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AI phone agents
An AI receptionist that handles real calls, not just FAQs
Give your business line a voice agent that answers every call, day or night. It follows your instructions, checks your calendar and customer data, and transfers the caller to a person when it should. No code, and you can have it running this afternoon.
- 25 ready-made templates
- 7 natural voices
- Transcript emailed after every call
AutoVator
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AI voice agents › Front deskStep 4 of 5 · Instructions
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✓Basics✓Voice✓Connections4Instructions5Review
Greeting
Hi, this is Sophie, Northside Dental’s virtual assistant. How can I help today?
Instructions · 1,240 tokens
Role. You are the receptionist of a family dental clinic in London.
Call flow. Ask for the caller’s name, then use @Clinic diary to find their booking. Always read the new date and time back before you confirm.
Transfers. Billing questions go to Reception. If someone mentions pain or swelling, offer the first free slot today.
Call flow. Ask for the caller’s name, then use @Clinic diary to find their booking. Always read the new date and time back before you confirm.
Transfers. Billing questions go to Reception. If someone mentions pain or swelling, offer the first free slot today.
Email me call transcriptsclinic@northside-dental.co.uk
What it does
What your AI agent can do on a call
Think of a receptionist who never takes a break, knows your rules by heart and can reach into your tools while the caller is still talking.
“Hi, this is Sophie, the clinic’s virtual assistant.”A greeting that tells callers, up front, they are talking to an AI
Answer every call, any hour
Evenings, weekends, lunch breaks and the Monday morning rush. Callers get an answer instead of voicemail.
Book and manage appointments
Check free times, book, move or cancel, following your own booking rules. How booking works.
Look up and update your data
Find a customer by phone number, read an order status, check a listing, or update a record while the caller is still on the line.
Capture leads and messages
Take the name, number and reason for the call, then write it into HubSpot, Airtable, a Google Sheet or your own database.
Transfer to the right person
“Can I talk to billing?” goes to whoever you chose for billing. You decide who the agent may transfer to, and when.
Send you the transcript
After each call the full conversation lands in your inbox, so nothing gets lost between the agent and your team.
Where it fits
Put the agent exactly where you need it
The agent lives inside your phone system, so it can sit anywhere in the call path. Pick the setup that matches how your business works today.
Your numberAI agent
First to answer
Your number goes straight to the agent. It handles most calls and transfers the rest. Ideal for busy front desks.
Your numberIVR menupress 1AI agent
Behind a menu option
“Press 1 to book an appointment.” The IVR sends that option to the agent and everything else to your team.
IVR menusYour numberRing group or queueno answerAI agent
When your team is busy
Make the agent the “no answer” destination of a ring group or queue. It only picks up the calls your team misses.
Ring groupsSetup
Built in five short steps
A guided wizard walks you through it. Stop at any point and come back later: drafts are saved automatically along the way.
Basics
Name your agent and pick a template, or start from a blank page.
Voice
Choose one of seven voices and write a greeting. Three suggestions help you start.
Connections
Tick the apps and tools it may use, and the phones it may transfer calls to.
Instructions
Describe the job in plain English. Add ready sections for role, tone, call flow, rules, tools, transfers and ending the call.
Review
Check the summary and the tips, then save.
AutoVator
DashboardCall flowsFlows templateAI SuiteAI voice agentsToolsTools connectorCalendarReportCRMAI call consentTelephony SuiteReports
AI voice agents › New agentFront desk · draft saved automatically
BackNext
✓Basics✓Voice3Connections4Instructions5Review
Apps and toolswhat the agent can look up or do
CCClinic diaryAutoVator Calendar · check, book, move, cancel
GSPatientsGoogle Sheets · read row
@Manager emailEmail · send a message
Call transferswho the agent can hand a caller to
101ReceptionSIP phone 101 · also called “the office”
EXTDr. EvansExternal number · +44 7700 ••• 431
Voices
A voice your callers will be comfortable with
Seven natural English voices, each with its own character, from calm and professional to warm and upbeat. You can listen to each one in the app before you choose.
Feminine
- Asteria
- Andromeda
- Thalia
- Callista
Masculine
- Arcas
- Aries
- Atlas
Templates
25 templates, written for real businesses
Each template comes with a greeting, sensible instructions and the tools that type of business usually needs. In the app you can browse them by the job you want done, or by business type:
- Healthcare
- Home services
- Real estate
- Restaurants and hospitality
- Beauty and wellness
- Legal and professional
- Automotive
- Retail and e-commerce
- Education and nonprofit
- Agencies and marketing
- Appointment booking, lead capture and customer support
- Dental office, veterinary clinic, law firm intake, car dealership and more
- After-hours message taker and information line for simple needs
AutoVator
DashboardCall flowsFlows templateAI SuiteAI voice agentsToolsTools connectorCalendarReportCRMAI call consentTelephony SuiteReports
AI voice agents › Start from a template25 templates · or start blank
Blank agent
By business typeBy service type
Dental officePopular
Restaurant host
Real estate agency
Home services dispatcher
Salon and spa
Law firm intake
Hotel front desk
Online store support
Customer support
Stay in control
You can see everything your agent does
An AI that talks to your customers needs supervision. These are the checks we built in, so you never have to guess.
Setup health score
Every agent gets a score out of 100, with a list of what is missing and a button to fix it.
Full call history
Transcripts, recordings and each tool action, with timings, for every AI call.
Permissions per tool
Read only, read and update, or create. The agent can never do more than you ticked.
AI report
Completed calls, transfers, errors and answer speed, plus a health table for every tool.
AutoVator
DashboardCall flowsFlows templateAI SuiteAI voice agentsToolsTools connectorCalendarReportCRMAI call consentTelephony SuiteReports
AI reportLast 7 days · all agents
Export
AI callsTool executionsGoogle Calendar
Completed74%
Transferred18%
Errors / abandoned8%
Answer speed640 ms
Results
Do callers know they are talking to an AI?
That is your choice, but we recommend saying so in the greeting, for example “Hi, this is Sophie, the clinic’s virtual assistant”. People are fine talking to an AI when it is upfront and actually solves their problem. In some countries telling callers is also a legal requirement.
What does the agent do when it does not know the answer?
Whatever your instructions say. Most businesses tell it to take a message, transfer the caller to a person, or promise a call back. The agent only uses facts from your instructions and from the tools you connected, and you can read every conversation afterwards to fine-tune it.
Can I use the AI only when my team is busy?
Yes. Put your team in a ring group or a queue and choose the AI agent as the “if no one answers” destination. The agent then only picks up the calls your people miss.
Which languages and voices are available?
The agent speaks English and you can pick from seven natural voices, four feminine and three masculine, each with its own tone. You can listen to every voice before choosing.
How long does it take to set up?
With a template, most people have a working agent in under an hour. Writing good instructions for your business is the part worth spending time on, and the instruction assistant helps with that.
Can it make mistakes?
Like any AI, yes, occasionally. That is why every call is saved with the transcript, the recording and each action the agent took, and why each tool only gets the permissions you allow. Start with read-only tools if you prefer, and open up booking or editing once you trust the setup.
Do I need a phone number from AutoVator?
The agent answers calls that reach your AutoVator account, so you need at least one number with us. You can buy one in a few minutes, or keep your existing number and forward it to your AutoVator number.
Set up your first AI phone agent today
Create a free account, pick a number and have a working call flow in an afternoon. If you get stuck, a real person will help.