Call Queues
Hold callers in line and serve them in order.
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Ring groups
Ring groups: let the whole team catch the call
Put several phones behind one destination. Ring them all at once, one after another, or the first one free, and choose what happens if nobody answers. Your AI agent makes a great backup.
- 5 ring strategies
- Ring time 1 to 300 seconds
- AI agent as backup
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Ring-Group › Reception3 phones
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Ring strategy
Ring all
Ring time
30 seconds
Phones in this group
101EmmaSIP phone 101 · softphoneOnline
102TomSIP phone 102 · desk phoneOnline
103LinaSIP phone 103 · mobile appIn a call
If no one answers
AI Agent · Front desk
Recording
“Connecting you now”
Ring strategies
Five ways to ring your team
Pick how the phones ring, group by group. “Ring all” suits small teams where anyone can answer; the others share calls in turn.
Ring all
Every phone rings at once. The fastest way to get an answer.
Hunt
Phones ring one by one in a set order until someone picks up.
Memory hunt
Rings the first phone, then the first two, then three, building up.
Random
A different phone each time, to share the load.
First available
Goes straight to a phone that is free right now.
If no one answers
The call still lands somewhere
You choose how long the group rings, from 1 to 300 seconds. After that the call moves on: to the AI agent, a queue, a menu, another group, a number, a recording, or it ends.
- Ring time of 30 seconds unless you change it
- A recording while it rings, like “Thanks for calling, connecting you now”
- Members can answer on a softphone app on their mobile
- A caller dials your numberThe number points to the Reception ring group
- Emma, Tom and Lina’s phones ringFor 30 seconds, while the caller hears “Connecting you now”
- Nobody picks upEveryone is with a customer
- The AI agent answersThe no-answer destination you picked
Ring group or queue?
Which one do you need?
Both share calls across a team. The difference is what happens when everyone is busy.
| At a glance | Queue | Ring group |
|---|---|---|
| Best for | Support lines and busy order lines | Small teams, reception, sales desks |
| When everyone is busy | Callers wait in line with music | Moves to the no-answer destination |
| Sharing calls fairly | Round robin, least recent, fewest calls | Random or hunt order |
| Live view | Waiting, ringing, talking and free agents | Live now panel |
Which ring strategy should I choose?
“Ring all” suits small teams where anyone can answer. “Hunt” rings phones one after another in a fixed order. “Memory hunt” adds one phone at each step while the earlier ones keep ringing. “Random” and “first available” spread calls without a fixed order.
How long does a ring group ring?
You choose between 1 and 300 seconds (30 by default). After that, the call goes to the no-answer destination you picked.
Can team members answer on their mobiles?
Yes. Members are SIP phones, and a SIP phone can be a free softphone app on a mobile. The ring group does not care where the phone is.
Can the caller hear something while it rings?
Yes, you can add a recording, for example “Thanks for calling, connecting you now”.
Put your whole team behind one number
Create a free account, add your team’s SIP phones (the first five are free) and choose how they ring. Your AI agent can take the calls nobody answers.