1. Acceptance of Terms
By accessing or using any service provided by AutoVator ("Company", "we", "us", or "our"), including but not limited to our cloud telephony platform, web application, APIs, and related services (collectively, the "Services"), you ("User", "you", or "your") agree to be legally bound by these Terms of Use ("Terms").
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not have such authority, or if you do not agree with these Terms, you must not access or use the Services.
Please read these Terms carefully. They contain important information about your legal rights, remedies, and obligations. By using AutoVator, you accept these Terms in full. If you disagree with any part, discontinue use of the Services immediately.
2. Description of Services
AutoVator provides a cloud-based telephony platform that includes the following services:
- International Calls: Inbound and outbound voice calls to destinations worldwide, billed per minute at published rates.
- Virtual Phone Numbers (DID): Local, national, and toll-free virtual numbers available in multiple countries.
- AI Voice Assistants: Automated AI agents capable of answering, making, and transferring calls according to user-defined instructions.
- IVR (Interactive Voice Response): Configurable multi-level voice menu systems to route calls and deliver automated information.
- Local Phones & Webphones: Browser-based WebRTC softphones and SIP-compatible endpoints for softphones and hardware IP phones.
- Free Internal Calls: Complimentary voice calls between registered extensions within the same AutoVator account.
- Ring Groups: Call distribution to multiple phones simultaneously or in sequence.
- Announcements: Pre-recorded or text-to-speech audio greetings and informational messages.
- Conference Rooms: Multi-party audio conferences with PIN protection and moderator controls.
- Audio Store: Centralized storage for uploaded, recorded, and TTS-generated audio files.
We reserve the right to modify, suspend, or discontinue any feature of the Services at any time, with or without notice, without liability to you.
3. Account & Registration
3.1 Eligibility
You must be at least 18 years of age to create an account and use the Services. By registering, you represent and warrant that you meet this requirement.
3.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials. You agree to:
- Provide accurate, current, and complete information during registration.
- Keep your password secure and not share it with any third party.
- Notify us immediately at security@autovator.com of any unauthorized use of your account.
- Accept responsibility for all activity that occurs under your account.
3.3 Account Verification
We may require identity or business verification before enabling certain Services, particularly for high-volume calling or international number provisioning. Failure to provide verification may result in service limitations.
4. Acceptable Use Policy
You agree to use the Services only for lawful purposes and in accordance with these Terms. You are solely responsible for all content transmitted through our platform, including but not limited to voice calls, messages, audio recordings, and AI assistant interactions.
You agree that your use of the Services will comply with all applicable local, national, and international laws and regulations, including those related to telecommunications, data protection, consumer protection, and anti-spam legislation.
When using AI Voice Assistants or automated calling features, you are responsible for ensuring that recipients have provided appropriate consent as required under applicable law (including GDPR, TCPA, or equivalent regulations in your jurisdiction).
5. Prohibited Uses
The following uses of the Services are strictly prohibited:
- Making unsolicited commercial calls (robocalls, spam calls) without prior explicit consent of recipients.
- Impersonating any person, company, government agency, or emergency service.
- Transmitting fraudulent, deceptive, or misleading content.
- Using the Services to conduct or facilitate illegal activities, including fraud, money laundering, or terrorism.
- Bypassing per-minute billing through call loops, SIP forking abuse, or other means.
- Attempting to disrupt, degrade, or overload our infrastructure (DDoS, brute-force attacks).
- Reselling the Services without a valid reseller agreement with AutoVator.
- Recording calls in jurisdictions that require all-party consent without obtaining such consent.
- Using AI assistants to engage in manipulative, deceptive, or psychologically coercive conversations.
- Accessing or attempting to access the accounts of other users.
- Uploading audio files containing illegal, hateful, or sexually explicit content to the Audio Store.
Violation of these prohibitions may result in immediate account suspension, permanent termination, and/or referral to law enforcement.
6. Payment & Billing
6.1 Fees
Subscription plans are billed monthly or annually in advance. Usage-based charges (outbound calls, DID rentals, TTS minutes) are billed in arrears based on actual consumption. All prices are shown in your customer account before you buy and are subject to change with 30 days' notice.
6.2 Taxes
You are responsible for all applicable taxes, duties, and regulatory fees associated with your use of the Services. AutoVator will add applicable taxes to your invoice where legally required to collect them.
6.3 Refunds
Prepaid credit is non-refundable. Subscription fees are non-refundable except as required by applicable law or as expressly stated in a specific plan's terms. We offer a 14-day free trial with no credit card required, during which no charges are incurred.
6.4 Suspension for Non-Payment
Accounts with overdue balances may be suspended after 14 days of non-payment following written notice. Data retention during suspension follows our standard data retention policy (90 days).
7. Intellectual Property
All intellectual property rights in the Services, including software, user interfaces, designs, algorithms, and documentation, are owned by AutoVator or its licensors. These Terms do not grant you any ownership rights in the Services.
You retain ownership of all content you upload, record, or generate ("User Content") through the Services. By using the Services, you grant AutoVator a limited, non-exclusive, royalty-free license to host, process, and transmit your User Content solely to provide the Services to you.
You represent and warrant that your User Content does not infringe any third-party intellectual property rights and that you have all necessary rights and permissions to use and share it through our platform.
8. Service Availability & SLA
AutoVator targets a monthly uptime of 99.99% for Business and Enterprise plans, excluding scheduled maintenance windows. Service Level Agreement (SLA) credits for downtime below target levels are available to Business and Enterprise plan subscribers upon request.
The Services are provided "as is" and "as available." We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components. AutoVator shall not be liable for any service unavailability caused by:
- Force majeure events (natural disasters, pandemics, government actions).
- Third-party carrier outages beyond our reasonable control.
- Scheduled maintenance communicated with at least 24 hours' notice.
- Your failure to meet minimum technical requirements.
9. Limitation of Liability
To the maximum extent permitted by applicable law, AutoVator and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of profits, loss of data, or business interruption.
Our total cumulative liability to you for any claims arising from these Terms or the Services shall not exceed the amounts you have paid to AutoVator in the three (3) months immediately preceding the event giving rise to the claim.
Some jurisdictions do not allow certain limitations of liability, so the above may not apply to you in full.
10. Termination
10.1 By You
You may cancel your account at any time through the account dashboard or by contacting us at support@autovator.com. Cancellation takes effect at the end of the current billing cycle. You will retain access to the Services until that date.
10.2 By AutoVator
We may suspend or terminate your account immediately if you violate these Terms, engage in fraudulent activity, or if required to do so by law. In non-urgent cases, we will provide 30 days' written notice prior to termination.
10.3 Effect of Termination
Upon termination, your right to use the Services ceases immediately. Your data will be retained for 90 days to allow for export requests, after which it will be permanently deleted. DID numbers released more than 30 days prior to termination cannot be recovered.
11. Privacy Policy
AutoVator is committed to protecting your personal data. This section explains what we collect, how we use it, and your rights as a data subject under applicable law including the GDPR (EU), CCPA (California), and equivalent frameworks.
11.1 Data We Collect
- Account data: Name, email address, company name, billing address, and payment method details (processed via PCI-compliant payment processors; we do not store raw card numbers).
- Usage data: Call logs (origin, destination, duration, timestamps), IVR interactions, number of extensions, login history, and feature usage statistics.
- Communications data: Audio recordings you explicitly enable, AI assistant transcripts, and Audio Store content.
- Technical data: IP addresses, browser/client type, device information, and cookies (see Section 13).
- Support data: Messages and files you share when contacting our support team.
11.2 How We Use Your Data
- To provision, operate, and improve the Services.
- To process payments and manage billing.
- To comply with legal obligations (e.g., lawful intercept requirements in applicable jurisdictions).
- To detect fraud, abuse, and security threats.
- To send transactional communications (invoices, service alerts, security notices).
- To send marketing communications, if you have opted in to receive them (you may opt out at any time).
11.3 Legal Basis (GDPR)
For users in the European Economic Area, we process personal data under the following legal bases: performance of contract (core Services), legitimate interests (fraud prevention, service improvement), legal obligation (compliance), and consent (marketing emails, optional recordings).
11.4 Data Sharing
We do not sell your personal data. We share data only with:
- Carrier partners: For call routing and number provisioning (transmitted data is pseudonymized where possible).
- Payment processors: Stripe, and equivalent PCI DSS-compliant processors.
- Infrastructure providers: Cloud hosting and CDN partners under strict data processing agreements.
- Law enforcement: When required by valid legal process.
11.5 Your Rights
Depending on your jurisdiction, you may have the right to: access, correct, or delete your personal data; port your data to another provider; restrict or object to processing; and withdraw consent at any time. To exercise these rights, contact privacy@autovator.com.
12. Data Retention & Security
12.1 Retention Periods
- Call Detail Records (CDRs): 12 months by default; configurable up to 7 years on Enterprise plans.
- Audio recordings: Retained for as long as your account is active, or until you delete them.
- Account data: Retained for the duration of the account plus 90 days post-termination.
- Billing records: 7 years for tax and accounting compliance.
12.2 Security Measures
We implement industry-standard technical and organizational measures to protect your data, including:
- TLS 1.2/1.3 encryption for all data in transit.
- AES-256 encryption for data at rest.
- SRTP encryption for voice call media streams.
- Multi-factor authentication (MFA) support for all accounts.
- Regular penetration testing and security audits by independent third parties.
- Role-based access controls and principle of least privilege for internal systems.
14. Contact, Governing Law & Disputes
14.1 Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Users in the European Union retain the right to bring claims before courts in their country of residence.
14.2 Dispute Resolution
In the event of a dispute, you agree to first contact us in writing to attempt informal resolution. If a dispute cannot be resolved informally within 30 days, it shall be subject to binding arbitration under the rules of the American Arbitration Association (AAA), except that either party may bring claims in small claims court for disputes within that court's jurisdiction.
14.3 Changes to These Terms
We may update these Terms from time to time. Material changes will be communicated via email to registered users at least 30 days before taking effect. Continued use of the Services after the effective date constitutes acceptance of the revised Terms.
14.4 Contact Us
For questions about these Terms or our Privacy Policy, contact:
- Email: contact@autovator.com
- Privacy inquiries: info@autovator.com
- Security reports: support@autovator.com
- General support: Contact form