Audio Store
Record or upload every greeting your callers hear.
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Announcements
Announcements that tell callers what they need to know
Opening hours, holiday closures, a quick “calls may be recorded”, or this week’s offer. Play a message, let callers repeat or skip it, then send the call exactly where it should go next.
- Repeat key and skip option
- Any next destination
- Record in your browser
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DashboardCall flowsFlows templateAI SuiteCRMAI call consentTelephony SuiteMy numbersPhonesQueueIVRRing-GroupConferenceGreetingAudio StoreCalls ReportReports
Announcements › Opening hoursPlays a message, then sends the call on
CancelUpdate
Announcement settingsthe basic behaviour
Announcement name
Opening hours
Main recording
opening-hours.wav“Our clinic is open Monday to Friday, 8am to 6pm…”0:12
Repeat message key
Press 9
Allow skip
Yes
Call routingwhat happens after the message
Destination type
AI Agent
Route
After-hours message taker
Settings
Four settings, nothing more
Announcements are deliberately simple, so anyone on the team can update one in a minute.
Recording
Pick a file from your audio store, or record a new one.
Repeat message key
One key that plays the message again, for anyone who missed a detail.
Allow skip
Let callers jump past the message. Handy for long ones regular callers already know.
Next destination
Where the call goes after the message, or end the call there.
Ideas
Messages businesses use every day
Keep each one to a sentence or two. Most can be as short as this:
“We are open Monday to Friday, 8 to 6.”What callers hear
Opening hours
Behind a menu key, or as the first thing callers hear after hours.
Holiday closures
Swap the number’s destination to a closure message for the holidays.
Recording notice
Let callers know calls may be recorded before they reach your team.
News and offers
A short message about a new service while callers are connected.
Call flow
Play it anywhere, then send the call on
Put it at the start of a number, behind a menu key, or where a team does not answer.
After the message, the call goes to
- AI agent
- IVR menu
- Ring group
- Queue
- Phone
- Conference
- Another announcement
- A recording
- End the call
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DashboardCall flowsFlows templateAI SuiteCRMAI call consentTelephony SuiteMy numbersPhonesQueueIVRRing-GroupConferenceGreetingAudio StoreCalls ReportReports
IVR Menus › Main menuWhat callers hear first
Save
main-menu.wav“Thanks for calling. To book, press 1. For support, press 2…”0:14
Key routes5 of 12
| Key | Goes to |
|---|---|
| 1 | AI Agent · Front desk |
| 2 | Queue · Support |
| 3 | Ring Group · Sales |
| 0 | Phone · Reception 101 |
| * | Announcement · Opening hours |
Timeout
20 s, then repeat menu
Invalid retries
3, then Reception
The * key of a main menu plays the opening-hours announcement.
Where can I use an announcement?
Anywhere in your call flow: as the first thing a number plays, behind an IVR key such as * for opening hours, or as the no-answer destination of a team.
Can callers skip the message?
You choose. Allow skipping for long messages regular callers already know, and set a key that repeats the message for people who missed something.
What happens after the message?
The call continues to the destination you pick: an AI agent, IVR menu, ring group, queue, phone, conference, another announcement or a recording, or the call ends.
Record your first announcement
Create a free account, record the message in your browser, and play it as the first thing callers hear or behind a menu key.